Customer success teams are using OpenAI's ChatGPT to streamline account management. The tool helps with improving communication between customers and support teams, reducing the likelihood of customers churning, and driving adoption and renewal rates. This is based on information from OpenAI's customer success academy. --- Why it matters: This matters because effective account management is crucial for businesses, and ChatGPT's capabilities could provide a valuable tool for teams to improve their performance. Source: https://openai.com/academy/customer-success