Decagon and OpenAI have collaborated on a project to provide high-performance, fully automated customer support. The system is designed to handle large volumes of customer inquiries without human intervention. While the details of the technology are not publicly available, this development suggests that AI-powered customer support can be scaled up for use in various industries. --- Why it matters: This matters because it could lead to significant cost savings and improved efficiency for companies with high customer support needs, but also raises questions about the quality and accountability of automated support systems. Source: https://openai.com/index/decagon