Gradient Labs has developed AI-powered account managers for bank customers, using OpenAI's GPT-4.1 and GPT-5.4 models in mini and nano form. These agents aim to automate banking support workflows with low latency and high reliability. The technology is designed to provide personalized assistance to customers, potentially improving their overall banking experience. --- Why it matters: This development matters because it could lead to more efficient and effective customer service in the banking industry, freeing up human representatives for more complex tasks. Source: https://openai.com/index/gradient-labs