Cars24, an online used car marketplace, uses OpenAI's technology to power its customer service conversations. These conversations involve over a million minutes per month, which is a significant scale for any business. According to Cars24, using this technology has helped them recover 12% of lost leads and implement more efficient workflows across the company. --- Why it matters: This matters because it shows how large-scale businesses can use AI-powered tools to improve customer service and internal processes, potentially increasing efficiency and revenue. Source: https://openai.com/index/cars24