Podium, a company that provides marketing services for small and medium-sized businesses (SMBs), has developed an AI agent called Jerry. Using OpenAI's GPT-5 technology, Podium built Jerry to assist SMBs in customer service. According to the company, Jerry has driven a 300% increase in growth for its users. The AI teammate is designed to help Main Street businesses improve their customer interactions and provide more personalized support. While the exact details of how Jerry works are not provided, it appears that Podium is leveraging OpenAI's language model to automate tasks and enhance human customer service. --- Why it matters: This matters because it shows how larger companies can leverage AI technology to drive growth for smaller businesses, potentially democratizing access to advanced tools. It also highlights the potential of AI in customer service, which could have implications for industries beyond marketing and sales. Source: https://openai.com/index/podium