OpenAI has developed an AI-powered support model that aims to improve customer interactions. The system is designed to cut down on response times, increase the quality of support, and scale with the company's rapid growth. By leveraging AI, OpenAI claims to be able to handle a large volume of requests efficiently. --- Why it matters: This matters because it shows how companies are using AI to improve internal processes, in this case, customer support, which can have a direct impact on user experience and loyalty. Source: https://openai.com/index/openai-support-model