Plex Coffee is using the business version of ChatGPT, a conversational AI model from OpenAI. The company reports that it has improved its customer service by centralizing knowledge and training staff more quickly. This allows Plex Coffee to maintain personal connections with customers while expanding its operations. --- Why it matters: This matters because it shows how businesses can use large language models like ChatGPT to streamline their operations and improve customer experience, which is a key challenge in AI research and development. Source: https://openai.com/index/plex-coffee