Travelers insurance company has deployed an AI-powered system across the country using technology from OpenAI. The 'Claim Assistant' uses artificial intelligence to help customers navigate the claims process, providing around-the-clock support and potentially reducing workload for human staff during busy periods. --- Why it matters: This development matters to researchers in AI because it showcases a real-world application of large language models like those provided by OpenAI, highlighting their potential to streamline complex processes and improve customer experience. Source: https://openai.com/index/travelers