Uber is using AI to improve its on-demand services. The company's Head of AI and Product, Customer Obsession, Jai Malkani, discussed how AI is being used to enhance customer experiences. However, the article does not provide specific details about the AI technologies or techniques being employed by Uber. --- Why it matters: This matters because it highlights the growing importance of AI in industries beyond traditional tech, such as transportation and logistics. Engineers working on similar projects will be interested in understanding how companies like Uber are applying AI to improve customer experiences. Source: https://openai.com/index/uber-enables-outstanding-experiences