Wayfair's use of AI in retail involves its CTO, Fiona Tan. The company is exploring how to automate tasks and improve customer experience using machine learning. Tan discusses the challenges and opportunities of implementing AI in a complex business like Wayfair's. --- Why it matters: This matters because it shows how large retailers are applying AI to solve real-world problems, such as automating tasks and improving customer service. Engineers working on similar projects can learn from Wayfair's experiences and approaches. Source: https://openai.com/index/wayfair-fiona-tan